jeewin apps Privacy Policy
This document explains how important your personal information is to us, and how we collect, store, and use it.
1 Introduction and Applicability
jeewin apps ("we", "our") is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the jeewin apps website, mobile application, and all related services.
This policy explains the circumstances under which we collect your personal information, how we process it, and the conditions under which we share it with third parties. By using our services, you will be considered to have agreed to the terms described in this policy. To understand the broader legal framework of data processing, we recommend reading our Terms and Conditions, which set out the full contractual terms for use of the platform in detail.
2 What Information Is Collected
jeewin apps collects various types of information to operate and improve its services. Below is a detailed breakdown of the information collected:
2.1 Identity Information
- Full name and username
- Date of birth (for age verification)
- National ID or passport number (at the time of account verification)
- Scanned copy of photo ID (as part of the KYC process)
2.2 Contact Information
- Email address
- Mobile number
- Current residential address
2.3 Financial Information
- Records of deposit and withdrawal transactions
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
2.4 Activity Information
- Gaming history, bet amounts, and results
- Duration and frequency of sessions on the platform
- Device, operating system, and browser information
- IP address and approximate location
| Type of Information | Reason for Collection | Mandatory |
|---|---|---|
| Identity and contact information | Account creation and verification | Yes |
| Financial information | Payment processing | Yes |
| Activity information | Service improvement and security | Automatic |
| Marketing preferences | Promotional communications | Optional |
3 How Information Is Collected
jeewin apps collects information in the following ways:
3.1 Information Provided Directly
When you register, log in, verify your account, or contact customer support, you provide information to us directly. Your financial information is also collected when processing deposits or withdrawals.
3.2 Automatically Collected Information
While using our platform, some information is collected automatically through technical logs, cookies, and similar tracking methods. This includes browser information, device identifiers, page visit data, and activity logs.
3.3 Information Received from Third Parties
Information may also be received in limited form from identity verification agencies, payment processors, and fraud prevention services. This information is used solely to confirm account legitimacy and secure financial transactions.
4 Purpose of Using Information
jeewin apps uses collected information only for legitimate service-related purposes. These include:
- Account Management: Completing the registration, login, and account verification process.
- Payment Processing: Handling deposits and withdrawals safely and accurately.
- Customer Support: Resolving issues, responding to requests, and improving service quality.
- Security and Fraud Prevention: Identifying suspicious activity and keeping accounts secure.
- Promotional Communications: Sending offers and updates based on your consent.
- Platform Development: Analyzing user experience to build new features.
- Meeting Legal Obligations: Retaining information necessary to comply with relevant laws and regulations.
We monitor user activity to ensure responsible gaming. To learn more, read our Responsible Gaming page, which provides details on how we maintain a safe gaming experience.
5 Data Storage and Security
jeewin apps treats the security of your personal information as its top priority. We store your information using industry-standard security technologies.
5.1 Technical Security
- All data transfers are secured through SSL (Secure Socket Layer) encryption.
- Sensitive information such as passwords is stored in encrypted form — never kept as plain text.
- Payment-related information is stored on separate, secured servers.
- Regular security audits and vulnerability assessments are conducted.
5.2 Administrative Security
- Only authorised staff have access to personal information.
- All staff receive regular training on data confidentiality.
- Data access activity is logged and monitored.
6 Sharing Information with Third Parties
jeewin apps does not sell your information. However, information may be shared in a limited way with trusted third parties to operate specific services:
6.1 Payment Service Providers
Mobile banking providers such as bKash, Nagad, Rocket, and Upay, as well as bank transfer processors, receive the information needed to complete transactions. This information is used solely for payment processing purposes.
6.2 Identity Verification Services
Necessary information may be shared with approved identity verification agencies for account verification and fraud prevention.
6.3 Game Software Providers
Game studios such as Pragmatic Play, Evolution, PG Soft, and JILI process gameplay data for the technical operation of their games. These providers follow their own privacy policies.
6.4 Legal Requirements
Information may be provided to relevant authorities if required by court order, government investigation, or legal obligation.
7 Cookies and Tracking Technologies
jeewin apps uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience.
7.1 Essential Cookies
These cookies are essential for the platform's basic operation — such as maintaining login sessions, managing security tokens, and saving game states. Without them, the platform will not work properly.
7.2 Analytical Cookies
Analytical cookies are used to measure which pages are used most, where users encounter difficulties, and overall service quality. This information is generally aggregated and anonymised.
7.3 Cookie Controls
You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work correctly.
8 Data Retention Period
jeewin apps retains information only for as long as necessary to fulfil the relevant purpose. All account information is retained while the account is active.
- Records of financial transactions are kept for a set period after account closure due to legal obligations.
- Customer support communication records may be kept for up to 2 years after the issue is resolved.
- Verification documents (KYC) are retained after account closure in accordance with relevant regulations.
- Information relating to marketing preferences is retained until you withdraw your consent.
9 User Rights
If you have an account with jeewin apps, you have the following rights regarding your information:
9.1 Right to Access Information
You may submit a request to find out what information we hold about you. We generally respond to such requests within a reasonable time.
9.2 Right to Correct Information
You may request correction of inaccurate or incomplete information in your account. Basic details such as contact address can be changed by yourself from the account settings.
9.3 Right to Erasure
You may request the deletion of your data in certain circumstances. However, data related to legal obligations and ongoing financial records may not be possible to delete.
9.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you may withdraw your consent at any time. This can be done via the "Unsubscribe" link in any email or through your account settings.
To exercise these rights or if you have any questions, contact us using the details provided below. You can also visit our FAQ section for general queries.
10 Privacy of Minors
jeewin apps services are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is carried out at registration. If a user creates an account by providing a false age and this comes to our attention, the account will be immediately suspended and the collected data will be deleted.
11 Policy Changes
jeewin apps may update this Privacy Policy from time to time. The method of notification will vary depending on the nature of the change:
- Minor changes: The "Last Updated" date at the top of the policy will be revised.
- Significant changes: A notification will be sent to your registered email address or clearly announced on the platform.
- Fundamental changes: Re-consent may be required.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
12 Contact
If you have any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:
- Live Chat: Support in Bengali and English is available 24/7 via live chat.
- Email: [email protected]
We handle your privacy-related requests with due care. To learn more about us and our values, you may visit our About Us page.